Emergency Care

Our first priority is the well-being of your dog and other dogs in our care.

Any situation where a dog is potentially sick, found with parasites, injured, or in need of emergency veterinary attention is considered urgent and/or emergency care. We require a reliable Emergency Contact to be provided for all of our clients.

Should we find ourselves in a situation of needing to take your dog to a vet we will attempt to:

• Contact the dog owner
• Contact the emergency contact
• Contact the veterinarian on record
• Provide transportation to closest veterinarian available

For treatment, we may attempt all of the steps above or only the ones we find best addresses your dog’s needs. Again, the first priority is the well-being of your dog and the dogs in our care. Please let us know if we need to update your emergency contact information. If your dog is found to have parasites of any type, we will notify you of the parasites but will require treatment and/or for your emergency contact to pick up the dog to prevent infection of other dogs. Any costs incurred on behalf of a dog due to an urgent or emergency care situation, including transportation, medication pickup, and veterinary services, must be reimbursed by the owner prior to the dog's departure.